Pamco Cots

Oh dear Have you tried asking questions on there auctions on trademe to get there attention and make it knowen to others what has happend. That isnt very good service from a buisness like that

Ha, had been meaning to add my story... paid cot & change table off per agreement then heard nothing... finally got hold of NEW owners of company who then took twice as long to get it to me as promised (and I had to track down contact number via telecom, no reply on contact details of website), was given a heap of excuses (wife sick, owner sick, new company, couriers fault, couriers have lost packages, etc...). Packages finally arrive and guess what?? Missing bolts for cot!! These took another month to sort (wife sick, on holiday so not answering phone, owner sick, couriers fault AGAIN) by which point baby was due in 2 weeks and husband was VERY VERY angry.

While I am happy with the product (well reasonably, it arrived with scratches but after it all it didn't seem worth arguing over), I would never recommend anyone deal with the new owners.

If they are offended by this, tough. They put us through 2 months of stress and weren't helpful or apologetic in the least, and when you are paying over $1000 you expect common courtesy and not to feel like you are being lied to. ("Its on an overnight courier" - package arrives with "standard post")

VENT VENT VENT...

Cariboo via Trademe however were excellent!! (Had to find a positve)

This is interesting to read as we just bought a Pamco cot through their website last week. The communication was good - I asked a LOT of questions first - and they always answered them promptly and honestly.

 

The cot arrived at our place in akld when they said it would - which is pretty good considering some couriers classify our address as rural. However, the nuts & bolts, plus instructions were missing - rang the guy in chch and he has sent them up since.

 

So apart from the missing nut & bolts, the cot is great - very solid & looks great (soooo Important ). We are really happy with it & the service we received.

 

Yeah, what happened to you guys is/was terrible, but it sounds like their performance has improved - maybe you gave them the shake-up they needed? I hope they sort out the problems you have been having quickly & you get to just enjoy being mummies

Can anyone who has bought anything from Pamco Cots / Pamco Nursey Furniture tell me what company name they state on their receipts or invoices? They never sent me a receipt for our payment and it turns out that "Pamco Cots" (or anything similar) does not exist in the Companies Register. They are obviously some other company trading as Pamco Cots.

I still haven't received my refund. Just trying to get to the bottom of this mess.

Glad to hear others have had better experiences.

Thanks so much Sqoggs, but I am pleased to report I have finally received a cheque for the refund in the post.

After months of Pamco Cots not responding to my emails and not getting back to me as promised when I called, I lodged a claim with the Disputes Tribunal which ruled in my favour. While the paperwork for the ruling was being finalised (which is why I needed the correct company name), a cheque arrived from Shaun in the post.

To Pamco Cots' credit, Shaun Gilmore appologised in a letter he sent with the cheque.

I'm just glad its finally over. It has caused me a lot of stress and trouble. I wont ever be dealing with them again.

The upside is that I've learned a bit about the Consumer Guarantees Act and I've learned how the Disputes Tribunal operates. The people at the Ministry of Justice were very helpful.

I've been wondering how my experience might be useful for anyone reading this post. It would seem that Pamco products are actually okay and reasonably good value for money. I think the goods are even NZ made The problem is that customer service can be a bit slack, and their warehouse seems to be a bit disorganised.

Perhaps as an incentive for them to get your order right, agree to pay a deposit up front (even as much as 50%) plus the balance when all the product components arrive (and the thing has been successfully assembled). Even send two cheques, one for the deposit and one post-dated for the balance, allowing you time to cancel the second one it if they goods are not all there, or there is some other problem.

Just an idea. Its been nice chatting with you all. Thanks for the support. xx

Hi
We bought one of there cots and changing tables last year thru a lady in my office (she's a friend of theirs) and found the products to be excellent value for the money - good and sturdy unlike some of the ones in the baby shops. But I heard that the guys wife was diognosed with cancer about Xmas and had to go thru operations and chemo and stuff. We found the service to be fab so I wonder if there's more going on behind the scenes to cause the problem.
Their feedback on Trademe seems extremely good and we were very happy

The cheapest one I think lol, was about $300. I find it a lot more sturdy than the first one we had (a BF one that was $350, and my son ate it).

We bought a white one - sea breeze i think from memory? Its very sturdy & looks so cute