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Maya 
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Joined: 16 September 2003
Location: Sydney
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 Topic: Big ups to Telecom...
Posted: 15 February 2007 at 1:00pm |
Ok so with all the ranting I've been doing lately it's about time to give credit where credit is due...
Yesterday afternoon the idiots from Fulton Hogan who are doing roadworks outside my house (and have been since who knows when) cut thru the phone cables and cut off the phone and even worse the internet, to half of our street (which is a pretty big street).
Don't worry, I promise this isn't turning into a rant... 
I rang Telecom to see what the story was and they said they were working on it but couldn't guarantee that it would be fixed before tonight. But they offered to redivert my home line to my cell phone free of charge and gave me $10 credit on my cell phone account for outgoing calls, plus a months free line rental on my home line for the inconvenience.
So I have to say I am pretty impressed with the service. And obviously they did get it fixed sooner than anticpated coz I am online 
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 Maya Grace (28/02/03)
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The Gremlins:Sienna Marie & Mercedes Kailah (14/10/06)
Lil miss:Chiara Louise Chloe (09/07/08)
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nikkitheknitter
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Joined: 01 January 1900
Location: Westie
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Posted: 15 February 2007 at 1:42pm |
They cut of your INTERNET?!?!?!??! Oh good gosh, they are lucky they got away with that one!
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nikkitheknitter
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Posted: 15 February 2007 at 1:42pm |
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of = off.
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jack_&_charli
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Location: christchurch
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Posted: 15 February 2007 at 2:06pm |
telecom??!!!! are you sure?? wow!!!!!
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Maya
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Joined: 16 September 2003
Location: Sydney
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Posted: 15 February 2007 at 4:30pm |
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Yep I know - they are not known for their outstanding customer service which made it all the more surprising.
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Maya Grace (28/02/03)
(02/01/06)
The Gremlins:Sienna Marie & Mercedes Kailah (14/10/06)
Lil miss:Chiara Louise Chloe (09/07/08)
Her ladyship:Rosalia Sophie Anais (18/06/12)
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Two Blondinis
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Posted: 15 February 2007 at 5:50pm |
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far out! that is good!
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Andie
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Posted: 15 February 2007 at 6:19pm |
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I just had to check out a topic titled 'big up's to Telecom'... I've never come across something like that before in my life!!
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Andie
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lizzle
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Posted: 15 February 2007 at 8:41pm |
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My gosh Emma! Well, that Teresa woman quits and the service improves...hmmmm
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Kels
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Posted: 15 February 2007 at 8:52pm |
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Busy mum to Miss 15yrs, Miss 10yrs and Master 4yrs
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jack_&_charli
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Posted: 15 February 2007 at 9:27pm |
 Andie wrote:
I just had to check out a topic titled 'big up's to Telecom'.. |
i actually thought emma was being sarcastic (sp?) 
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rug_nz
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Joined: 11 November 2006
Location: West Auckland
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Posted: 15 February 2007 at 10:06pm |
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Good on telecon, bout time.
They will get there money back, line rental going up.
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Look out! It's a man.
SAHD
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Maya
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Posted: 15 February 2007 at 10:42pm |
Like I said, credit where credit is due! I am not backwards about coming forwards when things are NOT up to standard (OK so I am a professional whinger )so the least I can do is appreciate when people/organisations make the extra effort 
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Maya Grace (28/02/03)
(02/01/06)
The Gremlins:Sienna Marie & Mercedes Kailah (14/10/06)
Lil miss:Chiara Louise Chloe (09/07/08)
Her ladyship:Rosalia Sophie Anais (18/06/12)
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MelanieAndBree
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Posted: 15 February 2007 at 10:48pm |
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that was nice of them. hehe
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Melanie.
Mum to Briahna Robyn, 3yrs
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nikkitheknitter
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Posted: 15 February 2007 at 10:57pm |
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daikini
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Posted: 15 February 2007 at 11:02pm |
Gee, and here we were happy because as of today we no longer have to deal with Telecom! Our homeline is now through Slingshot, which we've had internet and tolls with for a while. Mind you, it'll take a good few more stories like this before I'd ever manage to change Nathaniel's mind (or my own for that matter!)
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Becca, mum of 2 girls & 3 boys
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Roksana
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Posted: 19 February 2007 at 2:48pm |
Telecom...really?...are you sure!????.....LOL
I would have never thought!! LOL
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Big ups to Telecom...
