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busymum 
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Joined: 01 January 1900
Location: New Zealand
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 Topic: WINZ blunder
Posted: 09 June 2008 at 9:17pm |
You just have to read this for the laugh of it all!!! What a blunder!
story
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Kels
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Joined: 01 January 1900
Location: Lower Hutt
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Posted: 09 June 2008 at 9:43pm |
OMGosh what a blunder alright
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mummy_becks
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Posted: 09 June 2008 at 10:02pm |
OMG what idiots - I do wonder where they got their info from.
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I was a puree feeder, forward facing, cot sleeping, pram pushing kind of Mum... and my kids survived!
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MrsMojo
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Joined: 18 March 2008
Location: Wellington
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Posted: 10 June 2008 at 9:07am |
PMSL at "She is eligible for $1406.31 but there is one catch; she needs his death certificate to get the cash. And even though they have been married for 60 years, there are some things her husband refuses to do."
Man some people at WINZ are idiots. I've recently had first hand experience when I was helping MIL sort out her pension after her husband died. The woman I dealt with was plain and simply thick and so caught up in procedural excuses that she didn't realise she actually made no sense at all. I would have complained about her if I didn't think it would mean she'd be unwilling to help MIL.
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Roksana
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Location: Manurewa, Auckland
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Posted: 10 June 2008 at 10:37am |
I do some times think that WINZ Hire the thickest ppl in NZ to work for them...
Advert for JOB: "Are you thick? Are you stupid? you cant count? you cant read? you have a wild imagination? great we have the perfect job for you!! Please contact WINZ for the job of your dreams!"
AArrrgggg 
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MrsMojo
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Posted: 10 June 2008 at 10:53am |
 Roksana wrote:
I do some times think that WINZ Hire the thickest ppl in NZ to work for them...
Advert for JOB: "Are you thick? Are you stupid? you cant count? you cant read? you have a wild imagination? great we have the perfect job for you!! Please contact WINZ for the job of your dreams!"
AArrrgggg |
ROFL. That's so true!
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Rachael21
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Posted: 10 June 2008 at 1:18pm |
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LMAO Roksana so true. I also find half of them can't even speak clear English, I mean there job consists of talking on the phone and not much else you think they would hire someone who could actually be understood.
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mummyofprinces
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Posted: 10 June 2008 at 8:11pm |
oh my gosh, that poor lady. Can you imagine opening that letter!!!!
I would have freaked. 
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lizzle
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Posted: 10 June 2008 at 8:31pm |
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that doesn't surprise me in the least. Oh and I got a really good one at winz the other day...i asked for her extension so I could talk to her everytime - she said it wasn't allowed. sigh.
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pepsi
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Posted: 10 June 2008 at 8:37pm |
Hehe, I was actually laughing at the fact their daughter is named Carole King.. I wonder if it is the famous one?
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ooEvaoo
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Posted: 11 June 2008 at 2:50pm |
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Hey my DP use to work at the WINZ contact centre!!...so I know for a fact that not all of their staff are duh...The majority of the letters are done and sent out automatically, not one person writing them up and sending them out, so it would have been a computer fault, sometimes even Government departments have their flaws lol. As for the CSRs taking the calls, of course you're not always going to get the best speaker, or most competent, many training CSRs are on the phones with a "buddy" overseeing the call and it definitely aint just talking on the phones...anyone who's ever worked in a call centre knows that. At winz it is an extremely demanding job, very abusive, with little thanks. I know of some extremely horrendous stories that CSRs have had to deal with, I even know of one CSR being stabbed and killed by a client while walking to his car, totally at random but because he had his name badge on he was the target. So give them a break.
Edited by ooEvaoo
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Candkids
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Posted: 20 June 2008 at 9:09pm |
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my cousin was a case manager she used to get death threats and stuff, she has a business degree, she still works for them but drives around doing something else now.
i got a letter a few years ago saying i owed tham $3700!!!!! so i paid it in full.
then last year after having nothing to do with them for years i get a letter from their collections unit saying i owe them $3987.65 ???????
and when i ring i get told to ring the collections unit, then they say they cant sort it as ill have to contact the branch that sent the letter so ring my case manager . . .
what F*%#KN case manager???? i dont have one?? and havnt got anything from winz in years??
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 DD 10.5yrs DS 6yrs DS 11mths 5 little angles watching from above
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WINZ blunder
